Shipping, returns & repairs

Quick answers for verification, shipping timelines, returns, and repair support.

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Verification

All orders are subject to ID verification. This may require a copy of your identification card, artist license, and shop information.
Verification may take 1–2 days once the required documents are received. Please call or email if you have questions.

Orders are processed and shipped within 1 business day after required verification and full payment is received.
Shipment time varies (typically 2–7 business days) depending on your address.
Free ground shipping on orders $100+ within the continental United States.
Orders must be placed before 2 PM PST to ship the same day.
Shipping damages must be reported upon receipt of the package.
Defective items or missing parts must be reported within 5 days of purchase.
Photos of defective products are required. Products must be in original packaging.
* PO Boxes are excluded and may be subject to additional fees.

Items must not be opened or used.
Items must be returned with original packaging and accessories.
Items must be returned within 30 days of delivery date.
We do not accept returns for: Books, DVD, Thermal Machine, Tattoo Machines, Power Supplies, Custom Made Items, and sale items.
A 30% restocking fee will be charged for any items returned.

If a tattoo device is broken or not operating as designed, it may be a cable or adapter issue (not the machine or grip).
Contact us or bring the machine to our warehouse to have it checked.